Frequently Asked Questions
Everything you need to know about shopping with us.
What is the return policy for online orders?
We offer a 30-day return policy for most items. Products must be unworn, unwashed, and have all original tags attached. Please note that certain items, such as intimate apparel and final sale goods, are non-returnable.
How long will it take to receive my order?
Standard shipping typically takes 3 to 7 business days across Canada. Expedited options are available at checkout if you need your fashion essentials sooner.
Do you offer international shipping?
Currently, we only ship to addresses within Canada. We are working on expanding our reach to international style enthusiasts in the near future.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' button. We provide specific measurements for our Laura, Petites, and Plus collections to ensure you find the perfect fit.
Can I track my package after it has shipped?
Yes. Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as PayPal and Laura gift cards for your convenience.